Hey there! Just a heads up, the shipping timeline we provide is an estimate of how long it takes for your order to arrive after it's shipped. It doesn't include weekends, holidays, or any unforeseen delays caused by the courier (like weather or high volume). If you change your delivery option, it might affect the delivery time too. Also, if your order includes different types of items, the dispatch date might change. So make sure to double-check the dates during checkout and in your confirmation email. The shipping fee is based on the subtotal before any tax discounts, and unfortunately, it's non-refundable. If you're ordering from outside the US, Canada, Australia, United Kingdom, or Germany, please be aware that there may be additional customs duties and service fees. We don't have control over them and can't tell you the exact cost, as it varies by country. For more info, reach out to your local customs office. And just so you know, we can't reimburse you for any duties or taxes you've already paid upon delivery.

Got an account?

Awesome! Log in and go to your account. Tap on "My Orders" to check your order status. We'll email you a tracking number once your order is packed and ready to ship. Keep an eye on its progress!

Don't have an account?

No sweat! Create one now using the email you used to place the order. It'll show up under "My Orders." Tracking numbers are sent as soon as your order is packed! Once the courier scans the package, you can track your order with the tracking number. It might take a few hours, but if it's packed on the weekend, it'll be updated on the next business day!

If you wanna make any changes to your order— adjusting or cancelling it, or even changing the shipping address—holler at us within 24 hours of placing the order. Just so you know, our team's on top of things and might not be able to cancel or update your order later. Once you've ordered any monogrammed or engraved pieces, there's no going back.

If your order isn't processed by the estimated shipping date, our Customer Happiness team will contact you within 24-48 hours (check your inbox!). Keeping you in the loop is super important to us! Thanks for your patience during this busy time of year. Feel free to hit us up via email (info@astrobunny.shop), or SMS (+852 6978 3857) if you have any questions. 📲✌️

In Stock

We got it ready for a new home! In-stock items ship within 3-4 biz days from purchase. Personalized engraving and monogramming take a bit more time, and usually ship within 8 biz days.

Shipping Later

Coming soon! Don't stress, you can still buy it and we'll ship it ASAP. T ship date is displayed on the product page and at checkout for your reference. You'll find it above "Add to Bag". You will be charged when you place the order.

Made To Order

Once you order, we'll start crafting your piece just for you. It may take a little longer, but that's what makes it special. Check the product page for estimated shipping, so you can plan accordingly.

We ship to these countries! Sorry, but there is no shipping to PO boxes, parcel lockers, or APO/FPO addresses.

Check the guidelines below to see if your purchased items can be returned. We offer free 30-day returns for everyone. Unfortunately, shipping fees are non-refundable. Remember, a return shipping fee of $20 applies for EU returns, and $30 for other countries.

Please return the items in their original condition and packaging. Keep in mind that individual items from a set cannot be returned separately. Lastly, engraved and monogrammed products, as well as gift cards, are non-returnable.

Returning your purchase:

Returning your purchase:
If you have an account, log in and select "My Orders". Find your order, click "Return Items", and follow the instructions to download the return shipping label and schedule a pickup.
If you don't have an account, don't worry! You'll be able to create one now and follow the steps above. Alternatively, based on where the order was shipped to, click the corresponding link below to initiate a return:
Canada here
US here
All other countries here

Returning a gifted item:
We offer store credit for gifted orders returned within 30 days.

Check our return policy for eligibility, then email us at info@astrobunny.shop with the following details:
Order number (If you don't have one, provide the original purchaser's full name and email address to help us track it)
Shipment address for the jewelry
Email address associated with your account for credit application (Create one now by clicking the SIGN IN button on the top right corner of our site if you haven't)

Hope this helps! 🎁💖

Original shipping fee is non-refundable and will be deducted from the refundable amount. Orders placed outside of Germany, Australia, Canada, UK, and US may have additional duties and taxes. You're responsible for paying these fees and we can't waive or refund them, even if the order is returned.

We've got you covered with 30-day exchanges! Just get your order confirmation email, order card, or gift receipt. All items must meet our return qualifications.

Your return will be processed in 7 business days from when we receive it. We'll email you a confirmation once it's done! For more info, check our Payments FAQ.

Make sure to send back the right and full item(s) for your return. Unfortunately, Astrobunny can't reship or store non-Astrobunny's items that are mistakenly sent as returns due to logistics and customs restrictions.

Hey there! With our awesome warranty, we've got you covered for 2 years from when you buy our product. Any damage to the material or craftsmanship of our jewelry, and we'll take care of it!

We work with top-notch manufacturers to create rad, responsibly sourced pieces that are built to last. We're super confident in the quality of our product, which is why we offer this 2-year coverage. Just so you know, our warranty doesn't cover lost items, normal wear and tear like scratches or a bent ring, improper use or storage, or any modifications made by a third party outside of Astrobunny. 🔥💎

Important:

Items bought from a third-party vendor outside of astrobunny.shop ain't covered under Astrobunny's warranty. You should hit up the company you bought 'em from.

We don't recommend gettin' our products fixed by outside jewelers 'cause that cancels out your chance for a refund or replacement (in case there's a defect caused by their work). And that includes resizing or any repairs.

Just so you know, we might need you to send back any faulty pieces for inspection and quality check if we wanna keep gettin' better.

Our warranty might not cover promotional products.

Keep it real!

• Take care of your bling to make it last longer, fam. Don't forget to take off your jewelry before any activity that could mess it up. As a pro tip, put on your jewelry last before heading out and take it off first when you're back home.

• When you're not rocking it, stash it in a safe spot to shield against everyday wear and tear. Keep your pieces apart to prevent any unwanted damage. Before stashing them away, make sure they're fully dry. Some metals, like sterling silver, may tarnish, so opt for our ultra-cool Suede Jewelry Pouch instead. These are lined with anti-tarnish microsuede fabric, making care and cleaning a breeze.

• Taking good care of your bling is key 🔥 Regularly cleaning your jewelry keeps it looking fresh and prevents any gross residue from dulling its shine. 💎✨