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FREQUENTLY ASKED
Do you have a warranty?
Hey there! With our awesome warranty, we've got you covered for 2 years from when you buy our product. Any damage to the material or craftsmanship of our jewelry, and we'll take care of it!
We work with top-notch manufacturers to create rad, responsibly sourced pieces that are built to last. We're super confident in the quality of our product, which is why we offer this 2-year coverage. Just so you know, our warranty doesn't cover lost items, normal wear and tear like scratches or a bent ring, improper use or storage, or any modifications made by a third party outside of Le Bord. 🔥💎
Important:
Items bought from a third-party vendor outside of lebord.co ain't covered under Le Bord's warranty. You should hit up the company you bought 'em from.
We don't recommend gettin' our products fixed by outside jewelers 'cause that cancels out your chance for a refund or replacement (in case there's a defect caused by their work). And that includes resizing or any repairs.
Just so you know, we might need you to send back any faulty pieces for inspection and quality check if we wanna keep gettin' better.
Our warranty might not cover promotional products.
Keep it real!
What is the return policy?
Check out our return guidelines to see if your items are eligible for a return. You get free 30-day returns in the US, Canada, UK, Australia, and Germany. We can't refund the shipping fees though. Remember, there's a $20 return shipping fee for items sent from the EU and $30 for other countries. Just so you know, the return window starts when you get your parcel.
To qualify for a return:
- Items must be in their original condition, no wear or damage.
- Items returned by mail must include all original packaging (tags, box, and pouch).
- Complete sets must be returned together, no individual items accepted.
Here's what you can't return:
- engraved and monogrammed pieces
- gift cards
If you bought items on le bord.co, you can return it online.
How can I track my order?
Original shipping fee is non-refundable and will be deducted from the refundable amount. Orders placed outside of Germany, Australia, Canada, UK, and US may have additional duties and taxes. You're responsible for paying these fees and we can't waive or refund them, even if the order is returned.
Can I cancel or update my order? or change my shipping address?
We've got you covered with 30-day exchanges! Just get your order confirmation email, order card, or gift receipt. All items must meet our return qualifications.
What is the exchange policy?
Your return will be processed in 7 business days from when we receive it. We'll email you a confirmation once it's done! For more info, check our Payments FAQ.