RETURNS + EXCHANGES
What is the return policy?
Check the guidelines below to see if your purchased items can be returned. We offer free 30-day returns for everyone. Unfortunately, shipping fees are non-refundable. Remember, a return shipping fee of $20 applies for EU returns, and $30 for other countries.
Please return the items in their original condition and packaging. Keep in mind that individual items from a set cannot be returned separately. Lastly, engraved and monogrammed products, as well as gift cards, are non-returnable.
How do I return my online purchase?
Returning your purchase:
Returning your purchase:
If you have an account, log in and select "My Orders". Find your order, click "Return Items", and follow the instructions to download the return shipping label and schedule a pickup.
If you don't have an account, don't worry! You'll be able to create one now and follow the steps above. Alternatively, based on where the order was shipped to, click the corresponding link below to initiate a return:
Canada here
US here
All other countries here
Returning a gifted item:
We offer store credit for gifted orders returned within 30 days.
Check our return policy for eligibility, then email us at info@astrobunny.co with the following details:
Order number (If you don't have one, provide the original purchaser's full name and email address to help us track it)
Shipment address for the jewelry
Email address associated with your le bord account for credit application (Create one now by clicking the SIGN IN button on the top right corner of our site if you haven't)
Hope this helps! 🎁💖
How much is the return shipping fee?
Original shipping fee is non-refundable and will be deducted from the refundable amount. Orders placed outside of Germany, Australia, Canada, UK, and US may have additional duties and taxes. You're responsible for paying these fees and we can't waive or refund them, even if the order is returned.
What is the exchange policy?
We've got you covered with 30-day exchanges! Just get your order confirmation email, order card, or gift receipt. All items must meet our return qualifications.
When will I receive my refund?
Your return will be processed in 7 business days from when we receive it. We'll email you a confirmation once it's done! For more info, check our Payments FAQ.
I mistakenly returned the wrong item!
Make sure to send back the right and full item(s) for your return. Unfortunately, Astrobunny can't reship or store non-Astrobunny items that are mistakenly sent as returns due to logistics and customs restrictions.